Privacy Policy

1. Overview & Commitment

At ARZAMART (operated by ARZA Fashion Ltd.), we respect and protect the privacy of our customers. This Privacy Policy outlines how your personal information is collected, used, and safeguarded when you visit or make a purchase from our website.

2. Information We Collect

When you browse our shop or place an order, we collect specific details necessary to fulfill your request:

• Customer Information: Full name, shipping address, mobile phone number, and optional email address.
• Order Details: Items selected, sizes, quantities, and chosen payment method (Cash on Delivery / Online Gateways).
• Device & Usage Data: IP address, browser type, and interaction metrics to enhance website security and performance.

3. How We Use Your Information

We use your collected personal information strictly to:

• Process, pack, and deliver your parcels via verified courier partners.
• Send SMS / phone call confirmations regarding order status and delivery updates.
• Provide responsive customer support and resolve exchanges or returns.
• Prevent unauthorized transactions and maintain platform security.

4. Data Sharing & Third Parties

We do NOT sell, trade, or rent your personal data to third parties. We only share necessary delivery details (name, phone, address) with our contracted courier partners (e.g. Steadfast, Pathao, RedX) solely for the purpose of shipping your parcel to your doorstep.

5. Contact Information

If you have any questions or concerns regarding our privacy practices, please contact our privacy officer at: